---
title: How to Use Post-Call SMS in Gail
description: SMS Help Doc
---
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1. [Gail](https://support.meetgail.com/gail-knowledge-base?hsLang=en)
2. [SMS](https://support.meetgail.com/gail-knowledge-base/sms?hsLang=en)
# How to Use Post-Call SMS in Gail
## Post-Call SMS allows you to automatically send a follow-up text message to customers after a call. This can be used for actions like sending appointment links, auto quotes, or follow-up resources.
#### 1. Create a Text Template
- Before setting up Post-Call SMS, you must first create a **Text Template**.
- Follow the steps outlined in the \[Creating a Text Template Guide\].
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#### 2. Navigate to a Script
- Go to the script where you want to add a Post-Call SMS:
- For **Outbound Campaigns**, open the script from the **Outreach \> Scripts** tab.
- For **Inbound Calls**, open the script under the **Receptionist** tab.
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#### 3. Find the Post-Call SMS Section
- Scroll to the bottom of the script page.
- Locate the section labeled **Post Call SMS**.
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#### 4. Add a Post-Call SMS
1. Click the **+ Add** button.
2. Two fields will appear:
- **Text Script** (the SMS template to send).
- **Description** (when the text should be sent).
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#### 5. Select a Text Script
- Use the dropdown in the **Text Script** box to choose the SMS template you want to use.
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#### 6. Add a Description
- In the **Description** field, type when this SMS should be triggered.
- Example: *“When a customer asks how to add a user, send them this text.”*
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#### 7. Save Your Script
- Once completed, click the **Save Script** button at the bottom of the page.
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✅ **You’ve successfully created a Post-Call SMS action.**
Now Gail will automatically send the chosen text message when the defined condition is met during or after a call.
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