---
title: Process for Handling Opt-Out Requests Templates
description: This article will give users the templates for how to handle opt-out requests from their customers
---
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2. [SMS Templates](https://support.meetgail.com/gail-knowledge-base/sms-templates?hsLang=en)
# Process for Handling Opt-Out Requests Templates
## These templates are how you handle opt-out requests from your customers. Just copy, paste, and adjust to your needs!
When a user replies **STOP**, they are immediately unsubscribed from future SMS communications via our messaging provider (Gail by Lula via Twilio). \[BUSINESS NAME\] also ensures all opt-outs are manually updated across our internal systems (CRM, phone dialers, email lists). If a user contacts us via phone or email, the request is processed within 24 hours and marked as “Do Not Contact.”
---
All opt-out replies (e.g., **STOP**) are automatically processed and suppressed through our SMS platform, Gail by Lula. \[BUSINESS NAME\] also performs a manual audit across systems including our CRM and communication tools to flag the contact as “Do Not Contact.” Phone and email-based opt-outs are handled within 1 business day.
---
When an end user replies **STOP**, they are instantly removed from future SMS campaigns via automated suppression through Twilio. Additionally, \[BUSINESS NAME\]’s team manually updates the user’s status across all applicable tools (CRM, dialer platforms, and records databases), tagging them as ineligible for future outreach. Manual requests via phone or \[[www.SAMPLESITE.com](http://www.samplesite.com/)\] are fulfilled within 24 hours.
---
SMS opt-outs are first handled automatically by our messaging platform, which suppresses future delivery to the number. \[BUSINESS NAME\] also flags the user in all related systems—including CRM, sales tools, and phone systems—as “Do Not Contact.” Manual opt-out requests via phone ((XXX)XXX-XXXX) or the website \[[www.SAMPLESITE.com](http://www.samplesite.com/)\] are processed within one business day.
---
When a contact sends a **STOP** message, our SMS infrastructure automatically prevents further outreach. In parallel, \[BUSINESS NAME\]’s operations team manually removes the individual from all communication systems (CRM, call tools, email marketing), assigning a “Do Not Contact” status. All non-SMS opt-outs, such as phone or email requests, are resolved within 24 hours.
---
Every SMS sent by \[BUSINESS NAME\] will clearly identify the sender and include an opt-out instruction such as **“Reply STOP to unsubscribe”** and a help option like **“Reply HELP for assistance.”** These disclosures will be included in the message footer and follow all requirements set forth by **47 C.F.R. § 64.1200(d)** and industry standards.
---
\[BUSINESS NAME\] ensures every outbound SMS includes (1) our business name for clear identification, (2) a user-friendly opt-out command **(“Reply STOP”)**, and (3) a support option **(“Reply HELP”)** for immediate assistance. This flow adheres to FCC rules under **47 C.F.R. § 64.1200(d)(4)** and aligns with SMS compliance best practices.
---
Each message sent by \[BUSINESS NAME\] will contain an explicit disclosure identifying the sender and include consumer-friendly options such as **“Reply STOP to unsubscribe”** and **“Reply HELP for assistance.”** These instructions are compliant with **47 C.F.R. § 64.1200(d)(4)** and recommended by compliance frameworks across the SMS industry.
---
All SMS communications from \[BUSINESS NAME\] will be compliant with **TCPA regulations and 47 C.F.R. § 64.1200(d)** by including: Clear sender identification, a simple opt-out mechanism (**Reply STOP**), and a help prompt (**Reply HELP**) for customer support. These elements will be present in every message for transparency and legal compliance.
---
To maintain full compliance with federal regulations, \[BUSINESS NAME\] includes standardized opt-in and opt-out language in all SMS messages. Each message will contain the sender’s name, a clear opt-out command **(Reply STOP to unsubscribe)**, and a help keyword **(Reply HELP for assistance)**, as outlined in **47 C.F.R. § 64.1200(d)(4)**.
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