---
title: Use Cases and Script Management
description: Use Cases and Scripts Management
---
[Skip to content](https://support.meetgail.com/gail-knowledge-base/use-cases-and-script-management#main-content)
English
Show submenu for translations
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Contact us](mailto:GAILsupport@lula.com)
[Contact us](mailto:GAILsupport@lula.com)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Gail](https://support.meetgail.com/gail-knowledge-base?hsLang=en)
2. [Call Scripts](https://support.meetgail.com/gail-knowledge-base/call-scripts?hsLang=en)
# Use Cases and Script Management
## Here's what you need to know
### Updates:
- **Unified Use Cases**: Use cases now apply across all scripts (inbound and outbound).
- **Complexity Scoring**: Measures whether scripts have too much or too little information.
- Ideal range: 2,000 to 5,000 points.
- **Voice Selection**: Assign different AI voices to individual scripts within a campaign.
### New Script Features:
- Toggle use cases on/off to control their inclusion in specific scripts.
- View archived use cases and switch to list view for better organization.
### Steps to Optimize Scripts and Complexity Scores:
1. Open a script from the "Scripts" section.
2. Check the complexity score displayed at the top of the page.
3. Adjust content as follows:
1. Add details to improve low scores (e.g., expand instructions or add examples).
2. Condense verbose scripts to lower high scores.
4. Assign a voice to the script by selecting from the dropdown menu.
5. Save the script and preview changes to ensure it aligns with your campaign needs.
---
### FAQ
**How does toggling use cases impact the complexity score?**
Toggling off complex use cases can lower the complexity score by reducing the amount of information analyzed. However, the impact is minimal unless you have a large number of use cases (e.g., over 60).
**What is the ideal complexity score range?** The ideal range is 2,000 to 5,000 points. Scores above 10,000 may lead to performance issues.
**Can I use different scripts for different times of day?** Yes, you can create separate inbound scripts for business hours and after-hours scenarios. Use conditional logic to manage customer interactions.
- [Getting Started](https://support.meetgail.com/gail-knowledge-base/getting-started?hsLang=en)
- [General](https://support.meetgail.com/gail-knowledge-base/general?hsLang=en)
- [Webinars & Events](https://support.meetgail.com/gail-knowledge-base/webinars-events?hsLang=en)
- [Contacts](https://support.meetgail.com/gail-knowledge-base/contacts?hsLang=en)
- [Call Scripts](https://support.meetgail.com/gail-knowledge-base/call-scripts?hsLang=en)
- [Campaigns](https://support.meetgail.com/gail-knowledge-base/campaigns?hsLang=en)
- [Billing](https://support.meetgail.com/gail-knowledge-base/billing?hsLang=en)
- [Integrations](https://support.meetgail.com/gail-knowledge-base/integrations?hsLang=en)
- [Support](https://support.meetgail.com/gail-knowledge-base/support?hsLang=en)
- [Receptionist](https://support.meetgail.com/gail-knowledge-base/receptionist?hsLang=en)
- [Account](https://support.meetgail.com/gail-knowledge-base/account?hsLang=en)
- [Calls](https://support.meetgail.com/gail-knowledge-base/calls?hsLang=en)
- [Outreach](https://support.meetgail.com/gail-knowledge-base/outreach?hsLang=en)
- [SMS Templates](https://support.meetgail.com/gail-knowledge-base/sms-templates?hsLang=en)
- [SMS](https://support.meetgail.com/gail-knowledge-base/sms?hsLang=en)
- [Connections](https://support.meetgail.com/gail-knowledge-base/connections?hsLang=en)
[](https://gail.lula.com)
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2024, LULA